Middle East organisations need to embed resilience, create new revenue streams, and maintain relevance in the new economy
digital customer experience
Latest in digital customer experience
App Attention Index 2021
Rising consumer expectations for digital experiences means brands take the rap for the app
Applications have made it easier for people to access services and to fit activities in around their other work and life commitments. In many cases, digital services have enabled people to try new things that they wouldn’t have before
algorithms
How do you teach the algorithms to love your customers?
As companies build their digital operations and become less reliant on frontline employees, they risk losing the human connections
AI enterprises
Video: Addressing innovation gap at the World Government Summit
Over-commitment on projects, lack of leadership, and absence of process are leading to innovation gap. Importantly, report reveals fastest growing companies are investing more in innovation.
Brand View
The modern customer is connected – are we prepared?
Brand View: Organisations must learn how to best serve their modern customers, writes Haidi Nossair, marketing director, Middle East, Turkey and Africa at Dell EMC
Brand View
The modern customer is connected – are we prepared?
Brand View: Organisations must learn how to best serve their modern customers, writes Haidi Nossair, marketing director, Middle East, Turkey and Africa at Dell EMC
AI in customer experience
Three essentials for digital customer experience success
A new generation of connected smart services redefine the way organisations in the Middle East approach customer experience management