The AI Agent leverages generative AI capabilities on Gupshup conversation cloud to offer seamless and efficient vehicle support in both Arabic and English
customer service
Latest in customer service
customer service
Dubai’s RTA awards best taxi company, commends 200 drivers
The top 200 drivers were selected achieving the highest ratings and minimal complaints
customer service
Dubai mystery shoppers to investigate customer service
Dubai customer service tested by chambers of commerce in the city
artificial intelligence (AI)
Technology and customer service synergy will reshape prime brokerage
Prime brokers are forging a new path that ensures sustained growth and value for all stakeholders
chatbots
How will ChatGPT impact the hospitality industry in the MENA region?
the potential of ChatGPT is huge and the boundaries of what it can do are still being discovered
customer service
UAE jobs: Influencers, real estate agents ‘most unreliable people’ with worst customer service
A survey said 52 UAE residents picked recruiters when asked about industries delivering “the worst” customer service
communications
Meta and Salesforce to partner in creating a WhatsApp-first business messaging
The partnership will bring in a new way to sell, market, and support right from a conversation to increase customer engagement and accelerate sales
Business
Back to the basics: Why forgetting your regular customers is a risky business
Lucy Bradley, the brand commander at Plug Communications, shares a refreshing take on the customer churn challenge and maintaining loyalty as the Middle East returns to jam-packed venues and hard-to-get bookings
customer confidence
Empowering employees to embrace technology models remains crucial to beckoning the future of work
Commitment to treat technology and organisational culture as two interconnected entities is key to shifting to a democratised IT model
bank customers
Customers trust your bank but who does your bank trust?
Banks need to better evaluate their choice of payment processors to avoid outage incidents that could harm their reputation and inconvenience customers left standing at supermarket counters with trolleys full of shopping unable to pay for groceries
Brands
Five steps to establish your enterprise as a customer experience leader
The link between customer experience (CX) and business performance is tangible, with CX leaders demonstrating revenue growth that is five times faster than their underperforming competitors
Artificial intelligence
Building customer trust through promise-keeping
It takes monumental efforts to manually track and deliver on every customer promise; however, there are technologies that can help businesses deliver on their commitments
customer relationship
Should customers have direct line to founders for complaints?
If you are not visible to your clients, think again. Can you really afford to miss that one call?
customer service
Over half of UAE customers are willing to leave their current bank, survey reveals
High interest rates, unmet needs, and poor customer service were cited as the top reasons driving the switch, according to the new BCG survey
building and construction sectors
The construction industry needs a revolution to survive
We need to change our thinking when it comes to the finished product, for example, a building. Currently, no one player can provide the entire lifetime cost of owning a building, as suppliers are fragmented and disconnected
Brand Experience
Closing the customer experience gap: Why empathy is key
As we slowly but surely reach the other side of covid-related disruptions, the customer experience gap continues to permeate almost every industry
business plan
Scaling your service business without compromising on service
For every aspect to grow in line with demand, you’ll need to set realistic targets and concrete actions