Majority of complaints received concerned car agencies and repair workshops
consumer complaint
Latest in consumer complaint
consumer complaint
Dubai sees 19% rise in consumer complaints in H1
Dubai Economy figures show it resolved 17,768 consumer complaints in first six months of 2019, a rise of nearly 3,000 compared to year-earlier period
abu dhabi mall
Abu Dhabi orders recall of 32 consumer products in Q1
Abu Dhabi Quality and Conformity Council reveals impact of more than 16,500 inspections during first quarter of 2019
consumer complaint
Dubai receives over 32,600 consumer complaints in 2018
Department of Economic Development says 96% of complaints resolved within four working days last year
Commercial Compliance & Consumer Protection
Dubai sees 52% spike in commercial complaints in first half of 2018
Department of Economic Development in Dubai receives 790 complaints regarding commercial dispute during the first six months of 2018
consumer complaint
Dubai consumer complaints surge 23% to nearly 15,000 in H1
Top reasons for Dubai consumer complaints include non-compliance with the purchase agreement, cash refunds and VAT
consumer complaint
Dubai consumer complaints soar by 30% in early 2018
Official figures reveal that VAT-related issues made up nearly 15% of the 8,166 complaints made in Q1
Artificial intelligence
Dubai launches new smart service to resolve consumer complaints
Artificial intelligence used to set up 24/7 system to improve consumer protection
consumer complaint
Video: VAT – are UAE customers being overcharged?
Valued Added Tax is now a reality in the UAE and Saudi Arabia. But amid reports that some goods and services have been hiked well above five percent, what are the implications of this tax on the region and how are residents reacting?