Organisations need to align hybrid work policies with digitally-enabled environments by dismantling barriers to productivity in a way that traverses physical location
Avaya
Latest in Avaya
Avaya
Three in four MENA firms working on a “cohesive customer interaction” strategy to be truly customer-centric: study
“To be truly customer-centric, organisations need a cohesive CX strategy that gives employees the tools to wow every customer on any device,” says Nidal Abobu-Ltaif, President, Avaya International
Avaya
GITEX 2021 is an exciting time to be in this region, says Avaya’s Abou-Ltaif
In an exclusive interview, Avaya International president Nidal Abou-Ltaif discusses GITEX plans, the ‘composable’ future and why it’s an exciting time for technology players to be in the region
Avaya
GITEX 2021: Avaya to enable ‘Experiences that Matter’ with composable solutions
Avaya’s presence at GITEX to feature a global ecosystem of Avaya experts, partners, customers and “Experience Builders”
Avaya
Avaya to foster future high flyers of Middle East’s tech industry at GITEX 2021
GITEX High Flyer is the latest initiative supported by Avaya to develop technology talent around the world
Avaya
Working nine-to-five striking wrong note
Why the lasting legacy of Covid will be a complete transformation of the working day, according to Nidal Abou-Ltaif, president of Avaya International
Arabian Business
Digital magazine: Read the latest edition of Arabian Business online
The online edition contains all the features and content you are used to reading in print
-1200x900.jpg)
Ahmed Helmy
Fantastic insights and where to find them
Data might be the new oil, but actionable insight is the vehicle that actually gets your business places, writes Avaya’s Ahmed Helmy
Avaya
True Freedom of Choice in the Cloud
Brand View: It’s increasingly clear that it isn’t just the cloud, but the multi-cloud approach, that businesses must adopt to get ahead, writes Ahmed Helmy, CTO, Avaya International.
AI chat bot
Video: Economic impact of artificial intelligence explained
Fadi Hani, VP Middle East, Africa & Turkey at Avaya explains how the implementation of AI will affect the economy globally.
5G
The GCC’s 5G opportunity is wasted without stellar customer service
Brand View: Once every operator offers 5G, your competitiveness will only be as good as your customer satisfaction rates, says Faten Halabi, regional sales leader, Avaya
Alawwal Bank
Why it pays to bank on customer experience
Brand View: There’s a sure-fire way for Saudi banks to deliver sustained levels of growth, and that’s by providing a superior customer experience, writes Fadi Hani, Vice President – Middle East, Turkey and Africa, Avaya
Avaya
Plans launched to open Oman’s largest commercial data centre
Data centre hosting services company Datamount says the facility is expected to go live by Q4 2020
Artificial intelligence
Man on the rebound: Avaya’s Jim Chirico
Arabian Business catches up with Jim Chirico, president and CEO of Avaya Inc, one year after it exited chapter 11 and began its recovery
Avaya
Dubai inks tech deal to improve fire response times
General Directorate of Civil Defence in Dubai teams up with Avaya and ConnectIt on a new digital transformation project
AI in customer experience
Three essentials for digital customer experience success
A new generation of connected smart services redefine the way organisations in the Middle East approach customer experience management
AI
Three essentials for digital customer experience success in the Middle East
40% of executives believe that their company’s customer experience journey is ‘poor’ or ‘average’, writes Fadi Hani, vice president for the Middle East, Africa and Turkey, Avaya