Emirates Post has abolished administration fees for customers with active PO Box subscriptions.
The decision comes following customer feedback and is in line with the government’s directives to waive or reduce fees of federal services.
Abdulla M. Alashram, acting group CEO of Emirates Post Group, said: “We are in the midst of a transformation, aimed at enhancing customer service and satisfaction, and this announcement further strengthens our continued commitment to our customers.”
Fees were previously imposed on incoming (international) postal items to cover administrative expenses towards the VAT collection process including and not limited to data entry and the calculation of shipments’ value and taxes.
Earlier this year, Emirates Post was reprimanded by Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, for poor customer service.
Sheikh Mohammed took to his Twitter account and shard a photo from a team of ‘mystery shoppers’ which showed long queues at a branch of Emirates Post.
In his tweet he said: “This is not our level. These are not our services. Whoever provides such level of services will not be in my team.”
Sheikh Mohammed also publicly shared its performance report – all in the spirit of transparency and the need for stronger customer service.
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