As part of a crackdown on poor performance, nine Tasheel government service centres were penalised, one was temporarily shut down in Sharjah and another in Dubai had its licence revoked, according to the Ministry of Human Resources and Emiratisation.
It said the centres in the UAE had failed to raise the standard of customer service and showed low quality of work, high number of complaints and lengthy waiting periods.
The crackdown began last week after an investigation into slow service at an Emirates Post branch was launched by Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai. He had been sent a photo of a long queue consisting of at least 30 people at an Emirates Post branch.
“I received this picture through an anonymous shopper with regards to the level of service at Emirates Post… This is not our level… or our service… and those who continue to provide this level of service will not remain within my team…” the ruler said on his official Twitter account, adding that those who do not maintain Dubai’s level of service will not remain in their positions.
The centres’ standards fell short of those set by the Emirates Programme for Excellence in Government Services, which was launched in 2011 to improve the efficiency of government services, the ministry said.
“We will continue implementing our strategic plan for Tasheel centres with routine inspections to ensure they implement the standards set by the Emirates Programme for Excellence in Government Services,” it added.
Tasheel centres provide a number of government services including the issuance and renewal of Emirates ID cards and medical fitness applications, among others.
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