Dubai Airports in collaboration with its service partners to welcome Hajj pilgrims. Saudia will be operating the first Hajj flight from DXB Terminal 1 on June 22.
Key steps taken by Dubai Airports to improve efficiency and maintain service levels during this period includes dedicated counters at check-in, passport and security. Special gates have also been arranged for Hajj flights.
Hajj pilgrims are urged by Mohammed Al Marzouqi, the Head of Hajj Committee at Dubai Airport, to arrive four hours before their scheduled flight departure time to enable completion of all procedures. Travellers are also advised to ensure the validity of travel documents including passport, Emirates ID and Hajj permit.
“It will get quite busy in the coming weeks as the Hajj season coincides with the summer travel peak, but the teams at DXB have completed the necessary planning and preparation to meet and exceed the expectations of our guests. We are ready to give the Hajj pilgrims a special welcome this year”, Al Marzouqi said.
Dubai Airports: Steps to smoothen traveller journey
- Be aware of the latest travel regulations and ensure that you have all the necessary documents with the required validity before reaching the airport.
- For those travelling with families, children over the age of 12 can use Smart Gates to speed up the passport control process.
- Weighing luggage at home, checking documents in advance, and being prepared for security checks can save a lot of time at the airport.
- Use the Dubai Metro to get to and from the airport.
- Friends and families using private vehicles are advised to use the airport’s designated car parks or valet service to receive their guests in comfort as access to the Arrivals forecourt in Terminals 1 and 3 is limited to only public transport and other authorised airport vehicles.
- DXB guests can access the customer contact centre through calling direct number (04-224 5555), email at customer.care@dubaiairports.ae, webchat through the Dubai Airports and DXB&more websites, or using Facebook, Instagram and Twitter.
Key partners of the Hajj Committee include Dubai Police, the General Directorate of Residency & Foreigners Affairs (GDRFA), Dubai Customs, Dubai Health Authority, dnata, Emirates, flydubai, Saudi Airlines, and flynas.
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