Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, said the emirate would continue to work to raise its position as a global role model for excellence by implementing world-leading standards and ensuring the highest service quality in sectors across its economy.
Sheikh Mohammed also directed the Dubai Airports teams to continue their efforts to further enhance global competitiveness by constantly exploring new ways to improve service benchmarks and the passenger experience.
Al Maktoum made the comments during a tour of the Dubai International Airport (DXB) on Thursday, where he was briefed on the airports’ processes for ensuring the highest service levels and its operational procedures that have set new benchmarks in the global industry.
He was also briefed on the deployment of smart technologies to streamline passenger movement and create the smoothest possible experience for travellers at the airport.
Al Maktoum praised the combined efforts of Dubai Airports and various entities and departments to raise Dubai’s status as a leading global travel hub.
He urged them to continue working as a team to further enhance the capabilities of the emirate’s airports in all areas including services, security and logistics to provide a passenger experience that rivals the best in the world.
Al Maktoum was accompanied on his visit by Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai, Deputy Prime Minister, Minister of Finance, and Sheikh Ahmed bin Saeed Al Maktoum, Chairman of Dubai Civil Aviation Authority, Chairman of Dubai Airports and Chairman and Chief Executive of Emirates Airline and Group.
Dubai International Airport recorded traffic of more than 13.6 million passengers in the first quarter of this year, its busiest since 2020.
With global air connectivity rising, annual traffic in Dubai International Airport is projected to reach 58.3 million in 2022, exceeding initial forecasts by a significant margin.
Dubai International Airport recently completed the rehabilitation of its northern runway.
The airport also maintained its position as the world’s busiest international airport in 2021 with 29.1 million passengers.
In recent years, the airport has implemented innovative technologies to fast-track immigration services with advanced artificial intelligence and biometric systems.
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