In his capacity as the Ruler of Dubai, Sheikh Mohammed bin Rashid Al Maktoum, the Vice President and Prime Minister of the UAE, has issued Law No. (9) of 2022 regulating the provision of digital services in Dubai.
The law seeks to accelerate the emirate’s digital transformation, enhance the provision of digital services, and promote the digitisation of services in both the public and private sectors.
Government entities and judicial authorities, including the Dubai Courts and Dubai Public Prosecution, as well as non-government entities in Dubai, will be required to provide digital services to their customers.
The chairman of the Executive Council of Dubai will issue a decision on the various stages of implementing the law, in line with the recommendations of the Digital Dubai Authority, according to the state-run news agency, Wam.
Regulating digital services in Dubai
The law outlines the conditions for providing digital services and adopting digital identities for obtaining subscribed services; as well as cybersecurity requirements set by Dubai Electronic Security Centre.
The law will also stipulate the conditions for electronic payment solutions approved by the Department of Finance in Dubai; service continuity in the event of disruptions; digital services approved by the Digital Dubai Authority; and provision of services in Arabic, English, and other languages.
The law stipulates that customers are required to update their information submitted to digital service providers and adhere to terms and conditions outlined by the entity.
According to the law, digital services provided in Dubai must be user-friendly and accessible to People of Determination without an extra fee.
Under the law, customers will be held accountable for misusing the service and not adhering to required procedures.
Furthermore, an entity can outsource its digital services to a public or private company, subject to the approval of relevant authorities and the Department of Finance, according to the new law.
The outsourcing contract should clearly outline the responsibilities of each party, including the contract duration and confidentiality requirements, as well as the rules for providing digital services.
The director general of the Digital Dubai Authority, in coordination with the general secretariat of the Executive Council of Dubai, will issue the decisions and technical requirements necessary to implement the law.
All digital service providers in Dubai must abide by the provisions of this law within a year of its implementation.
The chairman of the Executive Council of Dubai can extend this deadline for a similar period based on the recommendations of the Digital Dubai Authority.
The law also states that federal and local legislations on digital transactions and digital signatures will apply to digital services in Dubai.
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