DigitalX, a subsidiary of Digital DEWA, signed an exclusive agreement with Blue MENA, a leader in digital solutions, to provide customer-tailored digital solutions to companies across sectors.
The partnership will offer cutting-edge technologies, business re-engineering processes and best practices that will make transition to digital solutions simple and easy.
As part of the collaboration, both companies aim to elevate customer experience to the next level with a universal customer service centre.
Our partnership with Blue MENA will offer a robust software platform that will embrace our client’s policies and processes easily and ensure that their digital transformation is successful, enabling them to improve their business metrics quickly,” said Hamad Karam, COO of DigitalX.
“In line with Dubai Services 360 policy to improve Dubai government services, DigitalX has always been at the forefront of introducing innovative solutions that bridge process and technology gaps and help deliver service excellence,” Karam added.
DigitalX, an arm of Dubai Electricity and Water Authority (DEWA), offers digital services, resource augmentation, intelligent automation solutions and mission critical analytical modelling systems for optimal decision-making.
“Our collaboration with DigitalX is an effort to create world-class digital solutions to help government and enterprise entities successfully implement customer service elevation in their everyday business,” said Riadh Boukhris, CEO of Blue MENA.
“We go beyond mapping customer journeys to understanding customer intent and then work with some of the best companies in the world to reach their highest business potential and become role models for their industry,” Boukhris said.
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