DEWA’s digital services achieve AED470mn in savings for customers in 2023

The new digital policy initiative also helped the organisation to make a saving of AED 35 million, besides avoiding 41,470 tonnes of carbon emissions.

It also brought other tangible results, including its service automation reaching 100 percent.

Saeed Mohammed Al Tayer, MD and CEO of DEWA, said the authority has achieved notable success in implementing the ‘Services 360’ approach.

“In the first phase of the implementation, 15 out of 22 services met all standards, exceeding 300 percent of the targets of the first phase for 2023,” he said.

The “Services 360” policy provides a roadmap and work plan for government departments in Dubai to provide seamless, proactive, and integrated services that focus on the customers, meet their needs, and enhance their experience in receiving the services, supporting the ‘one government’ concept.

Digital services and smart tools

DEWA provides many digital services and smart tools to help customers better understand and manage their electricity and water consumption.

Its “Smart Living” dashboard enables customers to monitor their daily, monthly, and yearly consumption, and “My Sustainable Living Programme” allows them to compare their consumption with similar highly efficient homes and provides customised tips to manage their consumption efficiently.

The “Away Mode” allows customers to receive consumption reports when they are not at home, and the “Consumption Assessment Tool” provides a detailed report after filling out the consumption assessment.

In addition, DEWA provides its customers with a wide range of special offers and discounts through the DEWA Store, in collaboration with many public and private sector companies.

The offers encourage customers to adopt a smart and sustainable lifestyle and help transform their houses into smart homes.