UAE’s Delma Exchange entered into collaboration with Western Union under which the former will open concept stores to offer various customer-centric services.
It has announced the opening of the first concept store in the UAE on Thursday.
The company said over the next few weeks, all five Delma Exchange locations in the UAE will be re-branded to reflect the collaboration with Western Union.
Zahir Moghal, CEO of Delma Exchange, said the collaboration is for enabling further enhancement of its customer experience by offering an extensive range of Western Union services.
“Western Union shares our customer-first approach, and we are excited to work with them to provide our customers with technology-driven solutions that will elevate the overall experience,” Moghal said.
He said the collaboration between the two companies is set to create new benchmarks in the financial services space and revolutionise the way customers experience international money movement services.
Western Union and Delma team up for accessible financial services
The American multinational financial services company’s global concept store roll-out is designed to offer accessible financial services for all.
Once re-branded, all locations will feature multiple Western Union and Delma solutions, including local and international money transfers, payment solutions, currency exchange, and many more.
With over a decade-long presence, Delma Exchange, a regulated foreign currency exchange provider, claims to have serviced over 50,000 clients in the UAE – individual customers and corporate groups.
According to Western Union’s Global Money Transfer Index, outward remittances from the UAE are set to increase, with 76 percent of consumers sending money transfers confirming they will need to transfer more money in the next 12 months.
According to World Bank figures, outbound remittances from the UAE totaled $47.54 billion in 2021, a 9.7 percent year-on-year increase.
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