Dubai Police answered more than 2.1m phone calls in less than 10 seconds between April and June, according to a performance review meeting of the General Department of Operations.
Lieutenant General Abdullah Khalifa Al Marri was briefed on the statistics of the emergency hotline (999) for Q2 this year and compared them to the same period in the previous year.
The Command and Control Centre received 2,189,646 calls in Q2 of this year, with 2,143,796 calls being answered within 10 seconds, an impressive response rate of 97.91%.
Dubai Police response rates
This represents a marked difference from last year’s Q2, which saw 1,780,562 calls with a response rate of 99.8%.
Lt. Gen. Al Marri also examined statistics on the average arrival time of security patrols to extreme emergencies in Q2, which stood at two minutes and 53 seconds.
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