Consider what is reasonable for your customers to expect, to what extent you currently deliver that consistently, what the obstacles are, and what the gaps are
Author Archives: Alan O’Neill
Alan O’Neill is Managing Director of Kara, specialists in strategy, culture and employee engagement. Alan is author of “Culture Matters”, the Four Must-have Values to Supercharge your Business.
All Articles
Business resilience
Do people really resist change?
Leaders can support individuals in coping with change by understanding the genetic reasons behind resistance to change
Alan O’Neill
Is procurement broken in the region?
The three quote, three supplier mindset is now flawed in its execution